Privacy Policy

PRIVACY POLICY

Effective Date: March 14, 2025

Introduction

We at Scale Automations, LLC (“we,” “us,” “our”) respect your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide when you access our website, purchase our products or services, or engage with us on social media. It also outlines your rights regarding the information we collect. Please read this Privacy Policy carefully. We will update the "Effective Date" at the top of this Policy whenever changes are made. By continuing to use our website, services, or social media channels, you accept any modifications to this Policy.

1. Information We Collect

We collect various types of data when you visit our website, purchase our services, or interact with us. You consent to our collection and use of this data when you provide it.

1.1 Personal Data

This includes information that can identify you, such as:

Full Name, Email Address, Phone Number, Shipping/Billing Address, Demographic Information (e.g., age, location)

You provide this data voluntarily by registering on our site, making purchases, signing up for newsletters, or contacting us. If you do not provide certain data, you may not be able to access some services.

1.2 Derivative Data

Our servers automatically collect information such as:

IP Address Browser Type & Device Information Dates & Times of Access Pages Viewed on Our Website

We may also use cookies, log data, or web beacons from third-party services for analytics and advertising. This data does not personally identify you.

1.3 Financial Data

When you make a purchase, we process financial data such as:

Credit Card or Bank Details (handled by third-party payment providers)

We do not store complete financial details. Our payment processors include:

Stripe: Privacy Policy PayPal: Privacy Policy

1.4 Social Media Data

If you interact with us on platforms like Facebook, Instagram, LinkedIn, or Twitter, we may collect:

Your Public Profile Name, Username & Email, Profile Picture, Other Publicly Available Information

1.5 Mobile Device Data

If you access our site via a mobile device, we may collect:

Device ID & Model Operating System Location Data (if enabled)

1.6 Other Data

We may collect additional data if you participate in:

Contests & Giveaways Surveys Customer Support Inquiries

2. How We Use Your Information

We use your data for business operations and service improvements, including:

Creating and managing user accounts Processing transactions and providing customer service Sending marketing communications (if you opt-in)Delivering newsletters and promotional content Responding to inquiries and support requests Enhancing security measures Conducting analytics and improving our website Ensuring compliance with legal obligations

We never sell or rent your personal data to third parties.

3. SMS & A2P Compliance

3.1 Text Messaging & SMS Policy

Users requesting appointment confirmations, message notifications, webinar registration confirmations and reminders, promotional offers, and product updates related to Scale Automations’ CRM and marketing automation services. Messages are sent to new and existing customers who opt in via website forms on ScaleAutomations.com or affiliated landing pages.

3.2 Opting Out

You can unsubscribe at any time by texting "STOP" to our short code.

3.3 No Data Sharing for SMS Services

We do not share your SMS opt-in data with third parties, except for essential service providers required to deliver SMS messages.

4. White-Labeled CRM Services

We provide a white-labeled CRM powered by third-party software (e.g., GoHighLevel). Please note:

The CRM infrastructure is managed by GoHighLevel, not Scale Automations. We are not responsible for service interruptions, outages, or data loss related to GoHighLevel. Users must also comply with GoHighLevel’s Privacy Policy. Support for CRM software issues may require contacting GoHighLevel directly.

5. Data Security

We use industry-standard security practices to protect your data, including:

SSL Encryption Firewall Protections Access Controls & User Authentication

However, no system is 100% secure. We cannot guarantee absolute security, and you share your information at your own risk.

6. Data Retention & Deletion Requests

We retain user data as long as needed for business operations or legal compliance. You may request deletion of your personal data by emailing [email protected].

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and improve our website's functionality. By using our website, you agree to our use of cookies unless you disable them through your browser settings.

How We Use Cookies

We use cookies for the following purposes:

Essential Cookies: Necessary for website functionality and security. Analytics Cookies: To track website traffic and user interactions (e.g., Google Analytics). Marketing Cookies: For retargeting and advertising (e.g., Facebook Pixel, Google Ads).

Managing Cookies

You can control cookies by: Adjusting your browser settings to block or delete cookies. Opting out of Google Analytics tracking here. Adjusting your Facebook Ad Preferences here.

8. Your Privacy Rights

8.1 General Rights

You have the right to:

Access the data we hold about you Request data corrections or updates Request data deletion Opt out of marketing emails and SMS communications Withdraw consent for data processing

8.2 California Consumer Privacy Act (CCPA) Compliance

California residents may request:

A copy of their collected data Deletion of their personal data Opt-out from data sharing for marketing purposes

To submit a CCPA request, email [email protected].

9. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.

10. Contact Information

For questions regarding this Privacy Policy, contact us at: Email: [email protected]

Address: 8650 Gulana Ave Unit L3165 Playa Del Rey, CA 90293 Last Updated: March 14, 2025